
THE COMPANY GREW. SO DID THE PRESSURE.
A bigger business wasn't the same as more freedom.
Growing beyond the first van meant learning how to build a company, not just do the work. I remember driving to a customer in the middle of the night. Their power was out, they had small children, and my team hadn't answered the phone. On the drive, I wondered whether this was what owning a business was supposed to be. I knew I needed a better way.
More calls and more people hadn't solved the problem. The business still depended on me, and that had to change.
















